Angela Santiago

Gold Star Medical Business Services

Angela Pasca-Santiago has been in the medical field for over 28 years and is a certified CPCO. She started out providing accounting services to a local hospital, where she observed a high number of denials and the negative impact those denials had on the business. That experience resulted in her desire to shift to billing and she pursued additional training in that area. After just a few months in the billing department, Angela tripled the amount of incoming revenue and instituted policies to reduce coding errors and denials, resulting in her promotion to department manager. She later served as site manager for a multi-specialty clinic with multiple providers, followed by an account manager at Gold Star Medical Business Services. She has worked at Gold Star Medical Business Services for the past 15 years: first as an account manager and then as the director of account management, her current position, where she enjoys the opportunity to train the next generation.